WhatsApp Web: How to Use It and Shortcuts Few Know About

2026-05-28 · 5 min de leitura · E. Ribeiro

You probably use WhatsApp Web in the most basic way possible: open, read, reply. But the desktop version hides features that the mobile app doesn't offer, and that can triple your productivity in customer service.

One of them lets you open conversations directly from the browser, without touching your phone. Yes, that exists, and you're about to learn it now.

WhatsApp Web vs. App: The Differences That Matter

The desktop version offers keyboard shortcuts, multitasking with multiple tabs, and faster typing. On the flip side, you can't make group video calls (still limited) and you can't post status updates. The big breakthrough of 2025 was independent mode: now you can use WhatsApp Web even with your phone turned off.

10 Game-Changing Keyboard Shortcuts

• Ctrl + N, New chat
• Ctrl + Shift + N, New group
• Ctrl + E, Archive chat
• Ctrl + Shift + M, Mute chat
• Ctrl + Backspace, Delete chat
• Ctrl + Shift + U, Mark as unread
• Ctrl + Shift + P, Pin chat
• Ctrl + P, Open contact profile
• Ctrl + Shift + ], Next chat
• Ctrl + Shift + [, Previous chat

How to Open a Conversation Directly via URL

Use web.whatsapp.com/send?phone=15551234567 to open any conversation on WhatsApp Web without saving the number. And with ZapToMe, you generate links that automatically work on both the app and computer, the system detects the device and opens the right version.